Privacy

At Hawk & Eagle Property Consultants, we are committed to protecting your personal data and your privacy. This policy explains how we collect, use, and safeguard your personal information in line with the UK General Data Protection Regulation (UK GDPR) and EU GDPR where applicable.

Rest assured, we only collect the information necessary to provide you with the products, quotes, or information you’ve requested or may require. This includes details required by us and/or any partner/associated companies.

For the purposes of data protection law, we are the “data controller” of the personal data you provide to us.

Personal Data We Collect
We may collect and process the following types of personal data:
• Identity Data: Full name, date of birth, marital status, nationality
• Contact Data: Address, phone number, email address
• Financial Data: Bank details (for source of funds), income and employment information (for tenant referencing)
• Transaction Data: Details of property sales, purchases, lettings, and contracts
• Marketing Preferences: Your preferences for receiving marketing from us
We collect this data directly from you, through our website, forms, email, phone, or in person.

How We Use Your Data
We use your personal data to:
• Provide property sales, lettings, and management services
• Arrange viewings and valuations
• Carry out referencing, credit checks, and anti-money laundering checks
• Draft and manage tenancy agreements or sales contracts
• Communicate with you regarding properties or services
• Comply with legal obligations (e.g., HMRC reporting, right to rent checks)
• Send you marketing material (if you opt-in)

Lawful Bases for Processing
We rely on one or more of the following lawful bases to process your data:
• Consent – when you give us clear permission
• Contract – to perform or prepare to perform a contract with you
• Legal obligation – to comply with legal or regulatory requirements
• Legitimate interests – for our operational and business needs (only when your rights don’t override ours)

Data Sharing
We may share your personal data with:
• Relevant service providers and contractors (e.g., referencing agencies, solicitors)
• Utility companies, maintenance providers (when managing properties)
• Government bodies (e.g., HMRC, Home Office)
• Law enforcement or regulatory authorities (when required by law)
We do not share or sell your data to third parties.

Data Retention
We keep your personal data for as long as necessary to fulfil the purposes we collected it for, including legal, accounting, or reporting requirements. Generally, we retain client records for up to 7 years after the end of our relationship.

Your Data Protection Rights
Under the GDPR, you have rights including:
• Access – Request a copy of the personal data we hold
• Rectification – Correct inaccurate or incomplete data
• Erasure – Request deletion of your data (only where a service is not provided)
• Restriction – Limit how we use your data
• Objection – Object to certain uses of your data (e.g., direct marketing)
• Portability – Transfer your data to another service provider
To exercise any of these rights, contact us at the details below.

Security
We have implemented technical and organisational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction.

Contact Us
If you have questions about this privacy policy or wish to make a request related to your data, please contact us:
Hawk & Eagle Property Consultants
1 Claybury Broadway,
Ilford,
Essex,
IG5 0LQ

Email: info@hawkandeagle.co.uk
Phone: 020 7709 8410.

If you wish to update or remove your personal details from our records, or if you no longer wish to receive specific information, please contact us. We’re committed to respecting your preferences and handling your data responsibly.